Customer Service Associate (Dutch and/or German & English Speaking)

Amsterdam area | Hybrid working

 Kickstart your career in fintech 🚀

Are you at the beginning of your career and looking for a role where you can learn fast, work internationally, and grow into finance, data or account-facing roles? Then this could be your dream job!

Why start your career at Transparent?

Founded in 2000 in Amsterdam, Transparent is Europe’s leading provider of accounts payable recovery audits. In other words: we help international companies recover value from their financial processes by combining smart software with an international team to support clients worldwide.

You’ll join a friendly, ambitious, and diverse team where:

• learning on the job is encouraged;
• you get real responsibility early on;
• growth opportunities are clearly mapped out.

Your New Role:

As a Customer Service Associate, you’ll start with customer-focused tasks that help you understand financial processes and our way of working. In the beginning, you will:

• Contact suppliers on behalf of our clients (mainly by phone and email)
• Request and verify financial statements
• Process and check data accurately in our systems
• Work closely with international colleagues using our in-house software
• You’ll mainly work with Dutch- or German-speaking suppliers (depending on your language skills), while English is used internally.

As you grow in the role, you will:

• Expand into recovering financial claims
• Analyze client data to identify potential claims
• Follow up on findings in our audit software
• Collaborate with our Audit team and gain deeper financial insight

 Is this role right for you?

This role is a great fit if you’re early in your career and want to build a strong foundation. Next to that we’re looking for someone who:

• Has bachelor-level thinking and working ability
• Speaks English and Dutch and/or German fluently
• Communicates clearly and professionally
• Is organized, curious, and detail-oriented
• Enjoys working with both people and data
• Experience in customer service or administration is a plus, but not required
• Basic knowledge of AP/AR is helpful, but not a must
• You live in the Amstelveen/Amsterdam area and are able to work at least 50% from the office.

What we offer

We believe in investing in your future. That means a solid foundation now and opportunities to grow later:

• Variable pay based on individual and company performance
• Hybrid working policy (50 / 50 remote and office-based)
• Free lunch and fruit at the office from Monday to Thursday
• Attractive pension plan in which 50% of the premium is paid by us
• Travel allowance (for bike and car) if you live more than 10 km away from the office
• 25 vacation days (based on full-time employment) and 1 ‘Happy Day’ (a personal day off to enjoy the nice things in life)
• We invest in engagement across teams. Our dedicated Party Committee organizes regular events throughout the year such as: Board Games Drinks, Kings Day Drinks, Summer BBQ, Christmas Dinner, etc.

Ready to start your journey?

This is more than just a job: it’s a stepping stone into the world of finance and data. If you’re curious, motivated, and eager to grow, we’d love to hear from you. Send your CV and a short motivation to hr@transparent.nl.

If you interested but still have some questions, don’t hesitate to reach out to Lieke (+316 166 799 11), or check out our website at www.transparentglobal.com.

Our application process

Wondering what happens after you apply?

1. You’ll hear back from us within one week
2. We start with an online introductory interview
3. If there’s a good match on both sides, we invite you to our office to meet the team
4. If we’re both enthusiastic, you’ll receive an offer and can start your journey at Transparent 🚀